Frequently Asked Questions
Everything you need to know about ELYTX products, orders, and policies.
📦 Orders & Shipping
All orders are dispatched from Ireland via An Post. Local orders arrive within 3-5 working days from dispatch, orders overseas will arrive within 14 days. Orders placed before 2 PM on business days are typically processed the same day. Weekend orders are processed on the following Monday.
Currently, ELYTX only ships within the EU. We're working on expanding our shipping options to serve international customers in the future. Subscribe to our newsletter to be notified when international shipping becomes available.
You can tack your order Here.If you haven't received tracking information within 2 business days of placing your order, please contact us.
Shipping costs are calculated at checkout based on your order size and delivery address. We offer free standard shipping on orders over a certain threshold (displayed during checkout). Standard rates apply to smaller orders.
If you need to change your shipping address, please contact us immediately with your order number. We'll do our best to update the address if your order hasn't been dispatched yet. Once shipped, we cannot modify the delivery address.
↩️ Returns & Exchanges
We want you to love your ELYTX gear! If you're not completely satisfied, you can initiate a return within 14 days of receiving your order. Items must be unworn, unwashed, and in original condition with tags attached. To start a return, email us with your order number and reason for return.
To initiate a return or exchange, please contact us with:
- Your order number
- Item(s) you wish to return
- Reason for return (wrong size, quality issue, etc.)
Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect. If we made an error with your order, we will cover the cost of your returns delivery.
Once we receive your returned item and verify its condition, refunds are processed within 5-7 business days. The refund will be issued to your original payment method. Please allow an additional 3-5 business days for your bank to process the refund.
Yes! We're happy to facilitate exchanges. Contact us with your order details and the size or color you'd like instead. We'll send you the new item and provide return instructions for the original. To expedite the process, we recommend placing a new order for the desired item and returning the original for a refund.
👕 Products & Sizing
Each product page includes a detailed size chart with measurements for chest, waist, and hip dimensions. We recommend measuring yourself and comparing to our charts. If you're between sizes or prefer a looser fit, we suggest sizing up.
To maintain quality and longevity:
- Machine wash cold with similar colors
- Use mild detergent (avoid fabric softener)
- Hang dry or tumble dry on low heat
- Do not iron directly on logos or prints
- Do not bleach
💳 Account & Payment
No, you can checkout as a guest. However, creating an account offers benefits including saved addresses, faster checkout, and access to exclusive features like the Workout Tracker and Journey.
We accept all major payment methods through our secure Stripe payment gateway:
- Credit cards (Visa, Mastercard, American Express)
- Debit cards
- Apple Pay
- Google Pay
Absolutely. ELYTX uses Stripe, one of the world's most trusted payment processors. We never store your full credit card information on our servers. All payment data is encrypted and processed securely through Stripe's PCI-compliant infrastructure.
On the login page, click "Forgot Password?" Enter your registered email address, and we'll send you a password reset link. Follow the instructions in the email to create a new password. If you don't receive the email within a few minutes, check your spam folder or contact us.
Yes! Log into your account and navigate to Account Settings or Profile to update your email, shipping address, password, and personal information. Changes are saved immediately and will apply to future orders.
❓ General Questions
The ELYTX Challenge is an interactive puzzle game where customers collect clues hidden in their orders. Piece together the clues to unlock an exclusive discount code worth up to €500 in ELYTX products. The first person to solve the puzzle wins! Learn more about the Challenge.
The ELYTX App is for ELYTX members to log workouts, track personal records (PRs), set goals, and earn rewards. Complete checkpoints and milestones to unlock exclusive discounts. It's free for all registered ELYTX members!
ELYTX is currently an online-only brand, allowing us to offer premium quality at competitive prices. We're exploring pop-up shops and physical locations for the future. Follow us on social media to stay updated on any in-person events or store openings.
Yes! ELYTX is committed to sustainability through:
- Partnering with ethical manufacturers
- Using recyclable and minimal packaging
- Sourcing sustainable materials when possible
- Continually improving our environmental practices
Stay connected with ELYTX by:
- Subscribing to our newsletter (footer of any page)
- Following us on social media platforms
- Creating an account for exclusive member updates
- Checking our website regularly for new releases
Still Have Questions?
Can't find the answer you're looking for? Our support team is here to help.
Contact Support